Privacy Policy

Tunstall assures you that your confidential personal information will only be used for the purpose for which you have provided it. It will not be provided to any person or agency without your consent or that of your legally designated representative.

If you have any further queries or would like a copy of our privacy policy please contact your local Tunstall office or email the privacy officer. A copy of our full privacy policy is available here.

This privacy policy sets out how Tunstall Australasia Pty Ltd uses and protects any information that you give Tunstall Australasia Pty Ltd when you use this website.

Collection

It is our usual practice to collect information about all visitors to our online resources. That information is very limited and only used to identify generic behavioural patterns.

Sometimes we use third party platforms to deliver information. These are sites hosted and managed by organisations other than ourselves. Before deciding if you want to contribute to any third party site you should read their privacy policy. If you access information regarding Tunstall via social media such as Facebook, LinkedIn, Twitter, YouTube or others, statistical information regarding your activity may be captured. Feedback or interactions captured from social media may be used to assist Tunstall in improving the services and products we provide.

There are several methods and packages that we use to collect visitor behaviours on each of our online platforms. We use Google analytics on our websites. Information and data collected through Google analytics is stored by Google on servers in various countries. You can opt out of the collection of information via google analytics by downloading the google analytics opt-out browser add-on.

When you visit any of our online resources, our metric tools may collect the following information about your visit for statistical purposes: server address, top level domain name (for example .com, .gov, .au, .uk etc.), the date and time of your visit to the site, the pages you accessed and documents downloaded during your visit, the site you visited that linked to our site, if you’ve visited our site before, the type of browser you used to access our site.  We record this data to maintain our server and improve our services. We do not use this information to personally identify anyone.

Cookies

Most of our online platforms use session information and cookies. The core functionality on these platforms will be largely unaffected if you disable cookies in your browser but you may be unable to access some advanced functions.

Use and disclosure

We do not give personal information collected online to other agencies, organisations or anyone else without consent unless the individual would reasonably expect, or has been told, that information of that kind is usually passed to those agencies, organisations or individuals, or the disclosure is otherwise required or authorised by law.

Data quality

We will delete or correct any personal information that we hold about you upon your request.

If you are on one of our automated email lists, you may opt out of further contact from us by clicking the ‘unsubscribe’ link at the bottom of the email, or by emailing marketing@tunstallhealthcare.com.au and requesting to be unsubscribed from any further emails, or mailing lists.

Data security

There are inherent risks in transmitting information across the internet, via email, online forms, or chat service; and we do not have the ability to control the security of information collected and stored on third party platforms. In relation to our own servers, we take all reasonable steps to manage data stored on our servers to ensure data security.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

Tunstall Australasia Pty Ltd t/as Tunstall Healthcare contact details:

Telephone

1800 603 377 (or from outside Australia +61 7 36372200)

Assisted
Contact

If you have a hearing or speech impairment, contact us through the National Relay Service: TTY users phone 133 677 then ask for 1800 603 377

Speak and Listen users phone 1300 555 727 then ask for 1800 603 377

Internet relay users connect to the NRS then ask for 1800 603 377

Interpreter Service call TIS on 131 450 (Call charges may apply)

Post

Locked Bag 1, Kingsford Smith Drive, Eagle Farm QLD 4009

Facsimile

07 3637 2255

Email

privacy@tunstallhealthcare.com.au


 


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Tunstall Australasia Pty Ltd
Locked bag 1
985 Kingsford Smith Dr
Eagle Farm 4009

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To make an enquiry or speak with one of our customer service representatives please call 1800 603 377

If you can’t find the information you require, please contact us and we’ll get back to you
as soon as we can.